CQMAP
Making complex lodging operations easier to manage
Designing a more intuitive way to manage lodging at scale
OVERVIEW
Over the last two years, my team and I have partnered with the U.S. Airforce to deliver The Contingency Quarters Management Accountability Platform (CQMAP) to bases internationally. As the lead UX/UI designer, I’ve worked to reimagine a new lodging experience, simplifying complex operational workflows while expanding the platform to support reservations, room management, inventory, occupancy, and day-to-day lodging operations.
Goals
Make lodging records more reliable
Reduce the work behind routine tasks
Make a complex system easy to learn (and train)
Improve operational visibility
Key Outcomes
Hours to minutes check-in & check-out time
Nearly 100% improvement in reporting accuracy
50% increase in forecasting accuracy
30% reduction in time spent on manual tasks
80% faster maintenance response times
Lodging isn't just simply booking a room
CONTEXT
Military lodging is complicated. Unlike a traditional hotel system, our workflows had to accommodate specific rules, organizational structures, rapidly changing occupancy, and users who have limited time to learn the platform.
SCALE
87k
members housed / year
1,561
total users
5
deployed international bases
Our Solution
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Stylist Profile
Showcase stylist’s expertise, services & reviews to potential clients
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Client Management
Stylists can track incoming requests, schedule bookings + message with clients
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Styling Tools
Tools to empower stylists to create look books and outfits for clients all in app
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Analytics & Earnings
Provide stylists with analytic dashboard + manage payments and invoicing
Outdated tools and operational risks
THE CHALLENGE
Prior to CQMAP, lodging was managed with paper records, spreadsheets, and off-the-shelf hotel software. While these tools seemed practical, they broke down quickly under military conditions:
Accountability gaps: Paper rosters were misplaced or outdated within hours.
Errors & inefficiency: Double-bookings and missing records were common.
Delayed reporting: Verifying who was actually checked in could take hours, resulting in slower decision-making.
Inspection risks: Audit trails were weak, making compliance difficult.
MY ROLE
From feature designer to product-level ownership
Over the past two years, my role has expanded beyond designing individual features. I work across the lodging experience, partnering with users and stakeholders to understand operational problems, defining workflows with product and engineering, designing and validating solutions, and maintaining consistency as new capabilities are introduced.
DESIGNS
Two years of improving the lodging experience
Reservations
Reservations
Creating and managing stays
Arrivals & Departures
Getting personnel in and out efficiently
Rooms & Buildings
Configuring and managing base layouts
Enhancing the final stylist portal experience
FINAL DESIGN
As I made changes from user testing, I also transitioned to high-fi wireframes and prepped screens for development handoff. At this stage, I also incorporated our new branding that better represented Donne’s personality.
Stylist profile
Showcase stylist profile details, social links, past work, and reviews
Full service management (service offering list, pricing, descriptions)
REVIEWING REQUESTS
Filterable, organized requests to save time
Earning potential + details shown right away to ensure pro has full request information
Client management
View client wardrobe & suggest items to purchase directly
Style / sizing shown per client (based on client’s mobile app profile)
Client summary with activity & engagement history for easy invoicing purposes
Invoicing & earnings
Create & send invoices directly in app
General insights and detailed earning breakdown
Stylist resources
Create repositories of content with discount codes, promotional items & links
Save notes/templates for easy communication between clients
Empowering stylists to take their business to the next level with Donne
CONCLUSION
Our stylist portal launched summer 2024 and we now feature 40+ stylists that have been busy providing services to Donne clients. This project reminded me of the need and value of feedback cycles especially when bringing a brand new tool to the market.
We’ll be continuing to make enhancements to the platform as we continue to work with stylists. If interested in becoming a Donne stylist, apply here.